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Frequently Asked Questions

General

What are the minimum requirements for viewing courses?

Windows: X86 or x64 (64-bit mode support for IE only) 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM, sound card and speakers. Internet Explorer 7+, Google Chrome 12+, and Firefox 3.6+

Mac: a Mac running Mac OS 10.4.11+ (Browsers must be in 32-bit mode), an Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 512-MB of RAM, sound capabilities, and Safari 5.1+, Google Chrome 16.0+.

Internet Connection: A Cable or DSL internet connection (200 kbps+) is highly recommended for the best experience. A low speed modem connection (56k) can be used, but is not recommended and buffering is to be expected.

IMPORTANT - If you are planning to view any online course from a place of work, it is HIGHLY recommended that you first check with your IT department and/or Network Administrator to make sure that - #1. You are allowed access to install programs on your computer and #2. Are allowed access to view online streaming media.

I am working in a virtual environment (e.g. CITRIX) and do not hear any sound on my course
Due to settings in CITRIX, the audio in our seminars will not play if launched within the CITRIX environment or if you are using Terminal Services. In order to watch a seminar, you will need to log into your account through a browser outside of the CITRIX environment (i.e. one that is installed directly on your computer) and relaunch the seminar from your My Account page.

I just finished watching an online seminar, but I get an error saying that I have not completed all the course.

Sometimes, it does take 10-15 mins for the time tracking to catch up. If you have waited this long, and still cannot access the certificate please try the steps below.

 

• Wait 10 minutes and try to access the certificate again.

• Clear your "Temporary Internet Files" and try again.

• If the above two methods to not work then you will need to send us a "Support Request", or call us at 877.880.1335

Technical

Why does my video stop every 10-15 minutes and go back?
Some courses require a confirmation response to verify attendance. Every 10-15 minutes a window will pop up and ask if you are there and still watching. If there is no response after one minute then the course stops. When you click on play again it will go back to the last confirmed segment.

If you were watching the course and didn’t see the window you most likely have a popup blocker running on your system that is preventing the user confirmation window from coming up.

You will need to either temporarily disable the pop-up blocker or add our site to your exceptions list.

How do I connect to the web presentation part of my session?
  • Click on login link at the top right of the catalog.
  • Sign in as a returning customer using your Email address and password that you created.
  • Once you have logged in, click on the [My Account] tab at the top of the page.
  • Once in the My Account section, you can access the presentation by clicking on the green [Launch] button.

I am having trouble with the audio.
Cause(s):

This can be caused by a number of things... Your computer's speakers could be...

  • Incorrectly plugged in (in the wrong jack).
  • Not plugged into a power source.
  • The volume knob might be turned down.
  • The power button on your speakers could be turned off.
  • A mute setting could be selected.
  • A volume control bar could be turned down.
  • There could be a problem with the 'soundcard'.
  • A missing Codec.

Solution(s):

If you are having trouble hearing a stream which contains only audio (no video options) download and install the following file: http://download.microsoft.com/download/winmediatech40/Install/8.0/WIN98Me/EN-US/wmpcdcs8.exe


For computer volume, and sound related issues, Refer to this Computer Volume Guide.
An Illustrated Guide to “Turning up the Volume” on your PC

If you are getting an message/error like "You do not have the required codec to view this stream." then refer to the guide below.
The Illustrated Guide to Downloading and Installing the ACELP (Audio) Codec

Or you might want to Upgrade to the latest Windows Media Player using this guide (Recommended).
An Illustrated Guide to Finding what version Windows Media Player your computer is using, and upgrading to the latest Version

If you still cannot hear the seminar, contact Legalspan technical support at (877) 880-1335.

When I click on the "Launch Seminar" button, nothing happens. What should I do?
Popup Blockers:

If you use a Popup Blocker, such as Ad Subtract, STOPzilla, Stop-the-Pop, or one of the many others on the market, you will need to disable it in order to view our seminars. These utilities prevent the Javascript "window open" command from running which prevents our viewer from opening.

Click Here for an illustrated guide to disabling most pop-up blockers

Some ways of getting around a pop-up blocker are to hold down the [Shift] key, while pressing the [Launch Seminar] button or Right-clicking the [Launch Seminar] link and clicking [Open In New Window].

Viewer May Already be Open:

For a quick way to cycle through all the programs that are open in you system. Hold down the [Alt] key while tapping the [Tab] key. When you let go of the [Alt] key, the program that is selected will then come to the front.

Returning Customers

How do I log in?

Click on "Hello Guest, Sign in" at the top right of the page. Enter your Email/Login and password associated with your account under "Returning Customer". This login/password combination is different from your SC Bar member login on the Bar homepage.

I forgot my password. How can I get it?

Click on "Hello, Guest Sign in" and under "Returning Customer" click on "Forgot Your Password". Input the email address associated with your CLE account (not your SC Bar Member Log In account) and a password reset link will be emailed to you.

New Customers

How do I create a new account?

At the “Hello, Guest Sign In” prompt (in the upper right portion of your screen), click “Start here” in the drop down menu.  Create your profile by inputing your email, password, name and company address and Bar Number (keep track of your Login/Password, you’ll need these to access your purchased content later).

Who can participate and how many hours can you earn?

The Supreme Court of South Carolina, by Order 2006-07-06-01, dated July 6, 2006, amended the Mandatory Continuing Legal Education Regulations.  This allows judges and active South Carolina Bar members to obtain up to 6.0 of their required 14.0 hours per compliance reporting year of MCLE/LEPR credit via Distance Learning.  Please note that this requirement applies to all Distance Learning hours, regardless of whether they are acquired via On-Demand Seminars, live Teleseminars, live Webcasts or video replay Webcasts.  For the complete MCLE/LEPR rules and regulations, visit the South Carolina Commission on CLE & Specialization’s website at www.commcle.org.

How do I purchase an online program?

You can search for courses by type (Online Seminars, Live Webcasts, Webcast Replays, Course Books Direct) by hovering your cursor over "Browse By Delivery Type" at the top left of the CLE home page, by subject matter by clicking any of the categories at the bottom of the home page, or by typing in the name of a program in to the search box. Once you've located a course to purchase, click on the title to view the price/credits/additional info and click on the "Add to Cart" option on the right. To proceed through checkout, review the information on the screen, and click "Checkout" until you come to a payment screen, enter your payment information and click "Complete Checkout". You will then receive email confirmation of your purchase and instructions on how to access your purchased content. Please be aware that you must be logged in to your online CLE account to complete a purchase. For instructions on how to register as a New Customer or to log in to an existing account, see our FAQs.

Contact us at (877) 880-1335
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